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Availability during the holidays and between the years

Changed service hours during the Christmas holidays

2022/12/08

The HRZ is only available to a limited extent during the Christmas period and at the turn of the year. As a result, all enquiries to the HRZ are likely to be processed with delays.

If you would like to use an HRZ service in the period from 26 December 2022 to 6 January 2023, please note the possible restrictions on service hours below.

HRZ technical systems will continue to operate as usual.

Unless otherwise listed, our support teams will be back in regular service on Monday 9 January 2023.

The following service hours apply:

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

HRZ-Service – Helpdesk

Service centre city centre, photo station

closed

In urgent cases please send an e-mail to

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Service centre Lichtwiese

closed

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

User Support

The user support service can be reached as usual by e-mail at . Zoom meetings can still be arranged via this e-mail address.

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

IT-Shop

By e-mail at or by telephone at (-71213).

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Hotline

normal availability on working days or by e-mail at .

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Central directory enquiries

limited available

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Ticket processing (e-mail support)

normal availability on working days

- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

HRZ Reception – Karl Plagge-Haus

The reception will be closed from 24 December 2022 to 8 January 2023.

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We wish you a happy and relaxing Christmas season and a good and healthy start into the new year!

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