Mobile Customer Care
Employees of TU Darmstadt can apply for business mobile phones via HRZ and get an individualized T-Mobile contract within the according framework contract of the state of Hesse.
We are happy to assist you and take care of the contract management for your service mobile phone.
You can also use our consultation form to find the right rate that suits you, including the costs incurred.
Service features: We can…
- give you personal advice on current rates and devices.
- conclude new contracts (with or without terminal) and number portability (see general conditions)
- renew your current contract and, if necessary, optimize conditions
- terminate your current contract
- procure manufacturer-independent end devices (also without a contract)
Further information on the service features can be found here.
Who can apply for a mobile contract? How do I order the service?
Employees of TU Darmstadt can apply for a mobile phone contract and/or order terminal equipment via email. The processing time takes approx. three working days. Delivery times for the end devices may vary depending on T-Mobile's delivery conditions.
Please use our contact form for questions about tariffs and mobile devices. If you have further questions we are happy to answer them during a scheduled telephone.
Please send your completed and signed application via internal mail to:
Number portability is only possible, if the contract to be transferred has been concluded with Deutsche Telekom. Please allow for a lead time of four weeks.
Private use of business mobiles
If you use your business mobile contract or business mobile phone privately the costs incurred for private use are to be reimbursed. As a rule, the actual private telephone calls are reimbursed on the basis of the itemised bill. If an exact refund is not possible, e.g. because a contract with a flat rate exists, a lump sum of 25% of the total costs of the flat rate and fees incurred must be paid as compensation for private use. The reimbursement is to be transferred to the TU Darmstadt account with the subject “Reimbursement of mobile phone costs in favor of cost center X”, whereby the cost center to be used as X is the one for which the respective mobile phone is billed.
Prices depend on the tariffs offered or used. Please find according information in the internal area.