User Support
We will help you!

HRZ User Support service offers on-site assistance for members of TU Darmstadt in case of PC and IT problems. Our team of student assistants will advise you on IT problems and help you to help yourself on a wide range of IT topics.

User support currently not staffed!

Nov 01, 2021

Unfortunately, the user support cannot be staffed at the moment. We are working on being available for you again as soon as possible and will inform you promptly via our HRZ-News.

User groups

User Support is aimed at all members of TU Darmstadt.

Service characteristics

The User Support Service offers...

The consulting topics are very versatile and concern almost all kinds of mobile devices (laptops, tablets, smartphones) with different operating systems (Windows, Linux, Mac, Android):

  • Connection problems with eduroam (WiFi)
  • Virus infection of your own computer
  • Help with setting up and updating various operating systems
  • Installing antivirus software
  • Installing the VPN client AnyConnect
  • Help with setting up e-mail clients

How you can reach us

The Support takes place by prior appointment on the Campus Stadtmitte, in building S1|02 room 049. Please make the appointment by contacting .

During opening hours, support is also available by telephone. Please understand that we give priority to personally present customers and can therefore not always answer the phone immediately.

The service is free of charge.