User Support
We will help you!

HRZ User Support service offers on-site assistance for members of TU Darmstadt in case of PC and IT problems. Our team of student assistants will advise you on IT problems and help you to help yourself on a wide range of IT topics.

User groups

User Support is aimed at all members of TU Darmstadt.

Service characteristics

The User Support Service offers...

The consulting topics are very versatile and concern almost all kinds of mobile devices (laptops, tablets, smartphones) with different operating systems (Windows, Linux, Mac, Android):

  • Connection problems with eduroam (WiFi)
  • Virus infection of your own computer
  • Help with setting up and updating various operating systems
  • Installing antivirus software
  • Installing the VPN client AnyConnect
  • Help with setting up e-mail clients

How you can reach us

On-site consultation at Campus Stadtmitte in S1|02 Room 049:
Tue – Thu: 9:00 a.m. – 2:00 p.m.

Via e-mail:

Online appointments via Zoom:
by prior request via

The service is free of charge.

Related Services

Workplace support

Is your workplace managed by HRZ? Then please contact our workplace support.

IT workplace management

With the service IT workstation management, the HRZ offers the possibility of having IT workstations set up in a Windows environment.