On 13.08.2025 between 09.00 a.m. and 03.30 p.m.

During the specified period, the IDM portal will be unavailable for approximately 5 to 10 minutes due to troubleshooting.

On 07.08.2025 between 09.00 a.m. and 02.00 p.m.

+++Update from 07.08.2025 3:30 p.m.: Hotfix2 for the IDM has been successfully put into production. IDM group management has been activated. IDM groups and memberships are displayed and new groups can be created and memberships added. Unfortunately, changes to groups are not yet transferred to AD, so these changes do not yet apply to groupware mailing lists or SharePoint permissions, for example. However, the existing groups continue to function unchanged. We are working intensively on a solution. The IDM portal is still slow. We apologise for this. We are working on improving performance.+++

+++Update vom 06.08.25 um 08:01 Uhr: Die Störung ist behoben, Der Login ist wieder möglich.+++

Es gibt Anmeldeprobleme bei SharePoint. Ein Dienst läuft scheinbar nicht einwandfrei und vergisst den angemeldeten User. Es kann somit auch zu Berechtigungsproblemen kommen. In den Nachtstunden wird die komplette SharePoint-Farm rebootet.

On 31.07.2025 between 09.00 a.m. and 02.00 p.m.

+++ Update 31.07.2025 02:00 p.m.: The hotfix has been successfully implemented. If activation problems continue to occur, this is because the affected persons are stuck in the duplicate check. These cases are currently being processed manually. Within the next few days, these persons will also be able to activate their TU ID. +++

+++Update vom 30.07.25 um 17:11 Uhr: Die Störung ist behoben.+++

Temporärer Ausfall des next.Hessenbox Servers.

Aktuell gibt es ein Login Problem beim Nutzerportal des Ticketsystems KIX. Das Agentenportal ist davon nicht betroffen. Um ein Ticket zu erzeugen, senden Sie bitte eine E-Mail an service@hrz.tu-darmstadt.de Eine aktive Info bekommt man per eMail automatisch vom Ticketsystem zugesendet. Wir bitten die Unannehmlichkeiten zu entschuldigen und bedanken uns für ihre Geduld.

+++ Problem fixed +++

+++ Update 31.07.2025 02:00 p.m.: An hotfix has been successfully implemented. If activation problems continue to occur, this is because the affected persons are stuck in the duplicate check. These cases are currently being processed manually. Within the next few days, these persons will also be able to activate their TU ID. +++

+++ Update vom 25.07.25 um 8 Uhr: Die Störung wurde behoben. +++

Aktuell gibt es ein Problem beim Login in ShareLatex. Nach der Anmeldung sieht der User seine Projekte nicht. An der Lösung wird gearbeitet. Wir bitte um etwas Geduld. Zur Ihrer Beruhigung: Ihre Projekte sind nicht weg!

Between 22/07/2025 8:00 a.m. and 25/07/2025 2:00 p.m.

+++Update from 24.07.25: The maintenance window must be extended until at least tomorrow, 25.07.25 2:00 p.m.+++Update from 17.07.25 at 3:30 p.m.: The changeover of the IDM system had to be cancelled. The new date for the changeover is next Tuesday. The reason for the cancellation is an error in the cooperation between IDM and the directory service, which must first be rectified. We have cancelled the partial shutdown of the IDM portal until the next changeover date. There are currently no more restrictions.+++

Update on the disruption between 17.07.2025 and 20.07.2025

+++ Update from 23.07.2025: After the disruption to student mailboxes has been rectified, there may still be isolated problems. Details on symptoms and helpful measures are now available. +++