Instructions for allocation of authorisations

Problem:

This is often due to browser settings that block third-party cookies or scripts. However, these are required for OnlyOffice. If they are blocked, OnlyOffice cannot be loaded correctly as an external application.

Solution:

• Open Firefox and go to “Settings” > “Privacy & Security.”
• Select “Custom” under Browser Privacy and click the checkbox next to “Cookies”.
• Change the setting from “Block cookies from unvisited websites” to “Block cross-site tracking cookies.”
• Reload the next.Hessenbox webpage and try to open the document again.

Note: If the browser displays an empty folder page, delete the cookies and clear the browser cache. Then reload the page.

Currently, next.Hessenbox does not send separate email notifications for transfers of ownership.

The request is displayed in the web interface under 'Notifications' (bell icon in the top right corner). There, the recipient can manually accept or reject the request. The transfer of ownership takes a few minutes. Once the process is complete, you will receive a notification. This is the default behaviour of the system.